Low-income earners and seniors are among those experiencing digital disadvantage who are now receiving refurbished laptops through the NSW Government’s Device Bank initiative, helping them get online, access essential services and build digital confidence.

The first batch of 30 devices has been delivered as part of the 12-month NSW Device Bank pilot program to The Place Charlestown, a local charity supporting low-income families, culturally and linguistically diverse communities and older Australians.

Each recipient has received a refurbished laptop and personalised digital training, 12 months of free data, and ongoing support to help them use the internet safely and confidently.

Launched in May 2026 as a key initiative of the NSW Government’s Digital Inclusion Strategy, the NSW Device Bank repurposes surplus government laptops for community use, expanding access to technology while reducing electronic waste.

Over the next 12 months, the pilot program will expand through collaboration with trusted community organisations and registered charities across metropolitan, regional and remote NSW, ensuring support is accessible and responsive to local needs.

All donated laptops will have data securely removed and will be refurbished and quality tested to ensure they are safe, reliable and ready for immediate use.

The NSW Device Bank is being delivered by NSW Telco Authority through WorkVentures.

Minister for Customer Service and Digital Government, Jihad Dib said:

"The NSW Device Bank is putting excess government laptops to work for people who need them most.

"This first distribution is a practical example of government and community working together to a fairer more connected NSW.

"Digital access is essential to modern life. As the NSW Device Bank pilot continues, more people across metropolitan, regional and remote NSW will be able to access the technology and support they need to thrive in a digital world.”

Member for Charlestown, Jodie Harrison said:

“With 61 per cent of people in low‑income households and 64 per cent of those living in regional and remote NSW experiencing affordability barriers to getting online, the NSW Device Bank is a practical step toward digital equity for everyone in NSW.”

Managing Director, NSW Telco Authority Kylie De Courteney said:

"The NSW Device Bank is about more than laptops. It is about confidence, connection and inclusion.

"Seeing the first laptops handed directly to recipients is an important step in delivering the NSW Digital Inclusion Strategy.”